Tell us what happened and where
Email support for help with Vimeo Downloader accounts, website downloads, the Chrome extension, billing, or privacy requests.
Vimeo Downloader is operated by Ginyo Technologies Limited.
Published and reviewed
What we can help with
- Account access and sign-in issues
- Website or extension download problems
- Unlimited plan, renewals, and payment questions
- Privacy and account data requests
What to include
A precise report helps us identify the affected workflow without asking for sensitive account information.
- The page URL and the action you attempted
- Your browser name and version
- The exact error message and a screenshot when useful
- An order number for billing questions, without payment card details
Keep sensitive information private
Never email Vimeo passwords, verification codes, API credentials, session files, access tokens, or complete payment card information. Vimeo Downloader support does not need them.